complaints procedure
You can complain in a number of different ways: by telephone, by email and by letter.
Gold Oak Windows
Telephone: 01902 259706
Mobile: 07874 810219
Address: 21 Stanton Avenue, Woodsetton, Dudley, DY1 3RR
We want it to be easy for you to tell us when we get something wrong.
When you contact us your details will be logged and the appropriate person will deal with the complaint.
STEP 1
Details logged and sent to the relevant person.
STEP 2
We will respond to the customer within three working days to confirm what is being done.
STEP 3
All complaints will be resolved with 10 working days .
STEP 4
You may wish to appeal against the decision we have taken.
STEP 5
The business owner will take the most appropriate course of action.
APPEAL:
If you are not satisfied with the results of our investigation into your complaint you can write to the Business Owner, Ian Palmer and request that the matter be reviewed. You need to do this within 28 calendar days of getting our response to your complaint, stating the grounds for the appeal i.e. why you feel we were wrong.